Contact Us

Need assistance with a SLEEIP product, delivery, or an order you have already placed? Our customer support team is available to help with product questions, order updates, shipment tracking, return requests, payment-related inquiries, privacy concerns, and other matters connected with your shopping experience.

Customer support for SLEEIP is operated by Shijiazhuang Xingkexiang Technology Co., Ltd.

Email: [service@sleeip.com]

Company Address:
Room 819, Zhitong Incubation Base, Shuangwei Building,
No. 35 South 2nd Ring West Road, Qiaoxi District,
Shijiazhuang, Hebei, China

Customer Service: [15170274351]
Service Hours: 8 AM – 7 PM, Monday – Saturday

If you are contacting us regarding an order that has already been placed, please include your order number together with the email address used during checkout. Providing these details helps our support team locate your purchase more efficiently and respond to your inquiry more quickly.

If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact the SLEEIP support team as soon as possible. Where appropriate, include clear photos or videos showing the product, outer packaging, and shipping label. This information helps us review the issue accurately and determine the appropriate next steps.

Please contact SLEEIP customer support before returning or mailing any product back to us. Once your return request has been reviewed, our team will provide the relevant return instructions and confirm the correct return address for your order.

We generally aim to respond to customer inquiries within 1–2 business days. Certain matters involving shipping carriers, payment providers, order verification, privacy requests, or other third-party services may require additional review time before we can provide a complete response.