Refund Policy

Return Window

Customers may request a return within 30 days from the date the order is marked as delivered. Before sending any product back, please contact the SLEEIP customer support team so we can review your request, confirm whether the item meets the applicable return requirements, and provide the correct return instructions.

Please do not ship any product back until your return request has been reviewed and approved by SLEEIP. 

Return Eligibility

Unless a product arrives damaged, defective, incorrect, incomplete, or is otherwise eligible for return under applicable consumer law, returned items should remain unused, unworn, unwashed, unmodified, and in their original condition.

Any accessories, parts, manuals, packaging materials, or other components supplied with the product should also be included with the return.

Customers must provide valid proof of purchase or sufficient order details so that SLEEIP can verify the transaction before authorizing a return. 

Non-Returnable Items

Certain products may not qualify for return because of hygiene considerations, health and safety requirements, customization, product condition, or other applicable restrictions.

These may include, but are not limited to:

• Personalized or made-to-order products
• Hygiene-sensitive items that have been opened or unsealed
• Gift cards
• Products clearly identified as final sale
• Items specifically marked as non-returnable before purchase

Any product-specific return restrictions will generally be stated on the relevant product page or communicated to you before a return authorization is issued. 

Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order as soon as reasonably possible after delivery.

If your package contains a damaged, defective, incomplete, or incorrect item, please contact the SLEEIP customer support team promptly. To help us review the issue efficiently, please provide your order number along with clear photographs or other supporting evidence showing the product, outer packaging, and shipping label where appropriate.

Once the information has been reviewed and the issue confirmed, SLEEIP will provide an appropriate resolution in accordance with our policies and any applicable consumer protection laws.

Return Shipping

For voluntary returns that are not caused by an error by SLEEIP, such as change-of-mind returns, ordering the wrong product, or other preference-based reasons, customers are generally responsible for return shipping costs.

If SLEEIP confirms that an item was damaged, defective, incomplete, or incorrectly shipped, our customer support team will provide the appropriate return instructions or another available resolution.

Original shipping charges are generally non-refundable unless required by applicable law or expressly confirmed by SLEEIP in writing. 

Refunds

Once an approved return has been received and inspected, any eligible refund will normally be issued to the original payment method used for the order.

The time required for the refund to appear in your account may vary depending on your payment processor, card issuer, bank, or other financial institution.

Where permitted by applicable law, the refund amount may be reduced if the returned product is missing accessories or components, shows significant signs of wear, has been altered or intentionally damaged, or has lost value because of handling beyond what is reasonably necessary to inspect the item. 

Exchanges

Exchange availability depends on current product inventory and stock levels.

In some cases, the quickest way to receive a different item may be to complete an approved return for the original product and then place a new order for the replacement item.

If you would like to request an exchange, please contact the SLEEIP customer support team so we can review your order and confirm the options currently available. 

Order Cancellations

If you need to cancel an order, please contact our customer support team as soon as possible after completing your purchase.

We will make reasonable efforts to process your cancellation request, but cancellation cannot be guaranteed once the order has entered processing, packing, fulfillment, or shipment preparation.

If the order has already been shipped, you may need to follow the applicable return procedure after the package has been delivered. 

Contact US

If you have any questions about a return, refund, exchange, or order cancellation, please contact the SLEEIP customer support team at service@sleeip.com.