Shipping Policy

Order Processing

Orders placed through SLEEIP are generally reviewed, confirmed, prepared, and processed during regular business days. Processing time refers only to the period needed to verify your order and prepare it for shipment before it is transferred to the delivery carrier. It does not include the time the package spends in transit.

Processing may occasionally take longer due to product availability, payment or order verification, seasonal demand, public holidays, unusually high order volumes, warehouse conditions, or other operational circumstances.

Shipping Methods, Costs, and Estimated Delivery

The shipping options available for your order, any applicable shipping charges, and the estimated delivery timeframe will be displayed during checkout based on your shipping destination and the carrier services currently available.

Any delivery estimate shown during checkout or provided after your order is placed is intended as a general estimate only and should not be considered a guaranteed delivery date.

Tracking Information

Once your order has been prepared for shipment and tracking information becomes available, a shipping confirmation will be sent to the email address associated with your purchase.

Please note that tracking details may not update immediately after a shipping label is created. Some delivery carriers may require additional time before the parcel is scanned at a sorting center, distribution facility, or transit location. Temporary periods without tracking updates may therefore occur.

Delivery Delays

Delivery may sometimes be affected by circumstances outside the reasonable control of SLEEIP, including carrier disruptions, customs inspections, severe weather, transportation delays, public holidays, remote delivery locations, high seasonal demand, or other unexpected events.

Where additional information becomes available, we will make reasonable efforts to provide relevant updates. However, once a package has been transferred to the shipping carrier, SLEEIP cannot guarantee the carrier's transit speed or the exact date on which the package will arrive.

Customer-Provided Shipping Information

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

If you notice an error in your shipping details after completing your purchase, please contact the SLEEIP customer support team as soon as possible. We will make reasonable efforts to assist with corrections, but changes may no longer be possible once the order has entered processing, packing, fulfillment, or shipment preparation.

If a package is delayed, returned, misdelivered, or needs to be shipped again because incomplete or incorrect shipping information was provided by the customer, additional reasonable shipping charges may apply.

International Orders

Where international shipping is available, customers may be responsible for customs duties, import taxes, brokerage fees, clearance charges, or other costs imposed by local customs authorities, government agencies, or delivery providers.

Unless otherwise stated during checkout, these additional charges are the responsibility of the recipient and are not determined, collected, or controlled by SLEEIP.

Lost, Stolen, or Delivered Packages

If your tracking information has not changed for an unusually long period or you are unable to locate your shipment, please contact the SLEEIP customer support team so we can review the available carrier information.

If the carrier marks your package as delivered but you cannot locate it, we recommend checking your mailbox, porch, designated delivery area, building reception, mailroom, household members, and nearby neighbors. You may also wish to contact the delivery carrier directly for additional information regarding the delivery.

Any resolution involving lost, stolen, delayed, or delivered-but-missing packages will depend on the specific circumstances of the shipment and the policies of the applicable delivery carrier.

Split Shipments

Orders containing multiple products may occasionally be shipped in more than one package.

When this happens, individual packages may be dispatched at different times, arrive on different dates, and use separate tracking numbers. Receiving only part of an order does not necessarily mean that the remaining products are missing, as additional packages may still be in transit.

Contact Us

If you have questions about shipping, delivery status, tracking information, or an existing shipment, please contact the SLEEIP customer support team at service@sleeip.com. We will review the available order and shipping information and provide assistance as promptly as reasonably possible.